Oxford CarbEnds Version 1

How will I know when my Click & Collect order is ready?

We’ll send you an email when your order is ready

Where should I go to collect my order?

Please collect your order from:

2B1 Herbery Courtyard

Blackminster Business Park 

Evesham 

WR11 7RE

How long will you hold my order for after I order?

Your order will be held in-store for up to 7 days, after which we’ll return the order and refund your account. Please note that this may take up to 14 days to process. If you can’t collect your parcel within this time, please notify us. 

What do I need to bring when I collect my order? 

We need you to bring your order number from your email. Please bring your phone with you to show your order number from your email as proof of purchase, or print out the email confirming your order is ready for pickup. 

You will need to bring proof of ID such as:

• The payment card you used for the order, or
• A current photo driver’s licence or passport

We cannot release your order without seeing your ID. 

Why is Click & Collect not available for my order?

If you’re not given the Click & Collect option at the checkout, some of the items in your order are not eligible for this type of service. 

*Click & Collect is not available on some of our product options. 

How can I return my Click & Collect order?

You can return a Click & Collect order by:

• Return to the shop 
• Free returns option 

Click here to start shopping