Returning an item to us is easy. Just follow the three simple steps below. 

If you wish to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the items that you want and to return the other items for a refund.

 

1) Email us at support@motohawk.co.uk with your order number and which item you're returning. 

2) We'll then send you a free returns label to attach to your original parcel. Package up your item/s securely and attach the label to the parcel

3) Drop the parcel at your local Post Office and once we receive your item back we'll process your refund. 

 

If you wish to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the items that you want and to return the other items for a refund.

 

A few things to note when returning items:

  • All goods will be inspected upon return
  • Goods can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons.
  • Goods must be returned with all original packaging intact and tags attached within 90 days of purchase. 
  • Goods returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
  • Goods returned as unused/unworn, that have clearly been worn or washed will be refused
  • Goods returned without a returns form fully completed could delay the process of your return/exchange
  • Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item's packaging
  • We reserve the right to refuse this free service on a case by case basis
  • Please retain your proof of postage
  • If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
  • In the case of partial returns, Motohawk reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online